Want to keep your online customers happy and satisfied? Use Live chats to facilitate fast and on-demand customer support. With increased responsiveness in a website, the customers find a chat service reliable and trustworthy. This in return increases web traffic and conversion rates and also helps in customer retention by making them revisit.
Live chat systems not only help in increasing the interactivity of your website but they also help you in monitoring customer behavior so that you can provide personalized service to your customers by catering to their needs. For all the endless benefits live chat software provides in a website, it is essential for your business website. Choosing the right live-chat software for a website can increase the online reputation of your business. So you need to choose the best live chat software solution that aptly fits your business.
Many live chat software solutions are available in the market today. Few are meant for larger enterprises with increased functionality and more features. For a small business, expensive live-chat software is pointless, but it must have essential features that are not too complex to maintain.
Here are five best live chat software solutions for your business:
1. LivePerson – Pricey Live Chat with Real Time Customer Support
This chat software is instrumental in managing visitor enquiries. This chat offers multiple ways to interact with your visitors. You can either text, call or can connect from the live cam to the customer to instantly interact with them.
LivePerson also enables you to measure customer satisfaction instantly to decide on the conversion metrics real-time. If a visitor has added few items to their shopping cart and you think they are about to leave the website, you can quickly interact with them and offer customized solutions.
The highlights of this software include minimum installation or run time in a computer and a good display on mobile websites.Also; there are unique plugins available for this software like Shopify, Joomla and WordPress. The LivePerson is costly software, but it is totally worth the investment.
2. My LiveChat – A simple, fast, and cost effective chat software
My LiveChat is simple yet really effective live chat software for small business and startup businesses. This is considered as the most user-friendly live chat software available online with numerous features. You can talk to your customer real time, keep a close note over the website traffic and can also analyze the web activities of your visitors online. This instant chat service helps you increasing your sales conversions online.
My LiveChat is available for both small and bigger businesses because there are different chat packages available that can easily fit your budget. It is easy to install this software on your website as it requires copy paste of a short HTML code. A user can also customize the chat button, label of the chat and also the pre-chat window to ensure complete branding.
3. ClickDesk – Combine live chat and support desk at once
The ClickDesk enables you to combine your live chat service with your support desk at a time. You can chat with your customers interacting with you from Google Talk or from the Agent Panel.Text chat, calls and even video chatting is possible with this software. You can increase the efficiency of your customer support service with the help desk available at this software which enables you to resolve tickets and offline chats once you turn active on your help desk panel. For example, if your support personnel are away for lunch or tea break, then they can make use of this feature to respond quickly to the tickets and offline chats.
ClickDesk also enables your customers to chat from different devices and social networking toolbar is another notable feature of this chat service.
4. WebsiteAlive – To give larger than we look impression to the visitors
WebsiteAlive is the best chat service for both small businesses and also for single entrepreneurs. This is an all-in-one chat service with complete customization options. The unique feature about this software is that it requires no coding to download or manage. It does not enable to share documents between the entrepreneur and the customer but it helps in excellent website tracking, customer monitoring and knowing customer requirements.
For handling live chats simultaneously from various websites, this live chat service is the best. This chat service has a tariff of about $70 dollar but it provides you excellent online workspace for your customer support services. This software also helps you to create the best customizable support tools for your online chat services.
5. SnapEngage – A live chat system that integrates with your workflow
SnapEngage is the best live chat software solution for all business enterprises. It facilitates integrations, sales support and also at the same time matches your website’s design and workflow easily.
The notable features of this software when it comes to sales and support include priority tiers, transfers, online monitoring of the website visitors and user behavior study, quick transfers, creating user roles etc. This chat service also enables team chat option along with reporting facilitation to the sales team of your organization. SnapEngage live chat software pulls data from your CRM software; it also manages data on your social media forum to enable instant chat service.
The transcripts of your chat will get automatically saved in your system for future analysis and documentation. To customize the SnapEngage for your website, you can contact their design team online and provide your website’s artwork. Based on the artwork of your website, the design team of this chat software will customize the chat window and other features of the software to match your website’s design.
There are strong reasons for having live chat on your website. So what are you waiting for? Select the software that matches your requirements and you are good to go!