The owners of several dogs returning from the prestigious Westminster Dog Show in New York say Delta Air Lines lost their show dogs at JFK. On Feb. 20, KOMO reported that as owners sat on Delta’s afternoon non-stop flight from JFK to Seattle’s Sea-Tac airport, they didn’t see their dogs being loaded into the cargo hold of their Boeing-737.
There were tense moments while one of the four concerned owners, Greg Gorder, begain questioning airport authorities, with Delta not being able to provide any information on the whereabouts of the precious pups. Said Gorder, “We suddenly realize our dogs aren’t on there even though the stewardesses were tell us that they were.”
Sarah Pearce, another distraught owner, said they exited the plane once they realized they couldn’t find the dogs. They then waited about four hours, without any answers. ‘They didn’t know where they dogs where, period.”
One owner was presented with her two crates, one containing a dog, and one empty. Owner Jenny Dawson was livid, “it was like really ‘can you not look in there and see there is no dog?” To compound the airline’s blunder, Dawson’s dog ended up flying to Seattle with the plane she herself had exited.
In a statement, Delta said the dogs were always in their care, but they had determined there wasn’t enough room in the cargo hold on the 737 for all the dogs. They did not comment on the fact that they did not inform the owners of the changes when they occurred, nor on the length of time it took to locate the missing dogs. Delta refunded the $200 fees for the dogs, plus distributed seats in the cabin for the dogs return flights to Seattle. Delta has also apologized to the owners for the inconvenience.
This is not the first time dogs have been lost flying Delta. In Oct., 2014, a man lost his dog flying Delta when he boarded a flight out of Los Angeles International Airport. In January, 2015, he was still looking for his missing dog, which has yet to be found. In this case, Delta claims the dog “compromised” his crate and got out, but his owner is disputing that claim. Ty, his lost dog, has his own Facebook site, with a petition asking for restitution, further explanation and an investigation into the disappearance on the part of Delta.
Animals are considered luggage, according to airline industry analysts, so you should try to fly with your pet if possible.
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