Did Santa bring duplicate copies of Call of Duty: Advanced Warfare or a few too many of the same LEGO sets this year? Don’t worry, as you can likely make an exchange. We’ve rounded up return policies for stores that sell games, including Toys ‘R’ Us, GameStop and more. Check out the retailer’s website for more details so you can make a return.
Match receipts with gifts
Before you head out the door, make sure you have receipts for each item you intend to return. Having a receipt in hand can make the return policy much smoother, too. If you don’t have the gift receipt, you may need to contact the person who gave the present and ask for the receipt. Tread lightly if you take this option, though, and stay objective if you need to explain why you need to make a return.
Keep items together
Did you open a much-wanted game set this holiday season, only to discover pieces were missing or broken? Keep all pieces together for the item you wish to return, even if only one component is broken, and repackage the item in its original container.
Know the store’s return policy
So you need to make a return, and you know where the item was originally purchased. Think you’re ready to make the return? Think again. Many retailers have guidelines on when items can be returned; for example, a retailer may only allow returns for certain electronic items within a certain timeframe of the purchase. Many major retailers, including Amazon, GameStop and Toys ‘R’ Us have their respective return policies posted online, so you can check before you head out the door to return an item via mail or in-person at a brick-and-mortar store. Check the store’s policy to ascertain if you will receive cash or store credit, too. Heads up: You may be required to show ID when you make a return without a receipt.
Make a plan for your return
According to ShopperTrak, Dec. 26, 2014, will be one of the busiest days this holiday shopping season, and that includes plenty of people making returns. Do you really want to stand in a long line with everyone else? If time allows, consider making plans to return an item next week. Need to return an item this week? Consider arriving at the retailer right when the store opens — but be ready to wait in line with everyone else, too. Depending on the retailer, you may be able to mail a return; however, check the store’s policy before zipping out to the post office.
What to do if you don’t have a receipt
If you or your child received a gift that needs to be returned, but don’t know where it was purchased, you have a few options. Consider looking up the item’s code to see if it’s a product made specifically for a major retailer. You can contact a major retailer and see if they will allow you to return the item without a receipt, too. If that doesn’t work, consider selling the item online or at your next garage sale. Another option is to re-gift an unopened toy or game for a friend’s birthday or upcoming holiday. Just make sure the gift isn’t personalized, and is in brand-new condition. Finally, consider donating the item to a hospital, nursing home or a thrift shop. If you decide to make a donation, remember to ask for a donation receipt for tax time.