While one of the world’s leaders in personal technology attempts to ease the minds of users and repair its image, a proposed class-action lawsuit pushes ahead against both Lenovo and Superfish adware.
The issue came to light recently when some Lenovo users began noticing spam advertisements. Concerned about spyware, users then took to online forums, reporting similar stories regarding Lenovo laptop computers. The claims are that Superfish adware infuses third-party ads on websites and Google searches without consent from users. Right now, Superfish seems to be affecting Google Chrome and Internet Explorer on Lenovo PCs. The Lenovo laptops affected include Y Series, U Series, G Series, S Series, Z Series, E Series, Yoga, Miix and Flex.
Although Lenovo admits pre-loading Superfish adware on some consumer PC’s, it claims Superfish technology doesn’t track or re-target users, not does it record a user’s information. In fact, according to Lenovo, users have the choice in every session whether they want to use the product.
Never the less, just within the past few days, Lenovo released an online tool for users to remove the Superfish software and certificate. The company also provided instructions for manual removal online, as well. Lenovo also announced it was working with Microsoft and McAfee to either remove or shut down the Superfish software and certificate. In this way, Lenovo claims those people who aren’t even aware of the problem will no longer be vulnerable.
According to Lenovo, it shut down server connections and ordered for a stop to Superfish preloads last month when users started complaining. The company claims, though, it didn’t know about the potential for security vulnerability until late February.
The entire episode isn’t sitting well with some users, though. In the proposed class action, both Lenovo and Superfish are accused of “fraudulent” business practices. As well, the lawsuit accuses the company of making Lenovo PCs vulnerable to malicious attacks and malware. In addition, the lawsuit claims Superfish uses up memory resources and a great deal of Internet bandwidth.
According to Lenovo, the issue does not affect tablets, smartphones, desktops, ThinkPads or other storage devices or enterprise servers. None-the-less, Lenovo says it is doing what it can to inform users and gain knowledge from this experience.
On the company website, Lenovo issues this response to its customers, “We apologize for causing these concerns among our users—we are learning from this experience and will use it to improve what we do and how we do it in the future.”