Although nearly every business these days will have a perfectly serviceable phone system, a lot can be said for upgrading to a VoIP solution. This technology basically allows you to make calls over the Internet, but also enables communication via SMS, video and fax as well. There are, infect, a multitude of benefits that you may not be aware of
In addition to bringing you up to speed with the latest technological developments, a VoIP system can help your business in a variety of :additional ways too. The advantages of VoIP solutions are explained below:
Reduce the cost of long distance calls
If your business has to communicate with clients or customers on the other side of the world, you could be paying over the odds for international calls. But with a VoIP system, you can reduce this outgoing by interacting via the Internet instead of talking over expensive cables. You’ll probably end up saving money with domestic calls too.
Provide employees with more flexibility
For organisations that employ travelling salesmen or constantly moving members of staff, a VoIP system makes perfect sense. Along with being given the ability to connect up a remote IP phone in almost any location, your employees will also benefit from call forwarding, which can transfer communication to their mobile instead of an office landline.
Enables greater collaboration
Businesses with several locations and numerous employees can make collaboration a tough task, but with the help of VoIP, this doesn’t have to be the case. Thanks to phone or video conferencing, which enables you to manage invites, mute certain individuals and record the whole conversation, better teamwork and cooperation become a distinct possibility.
There are various ways in which VoIP systems can boost productivity. For example, incoming voicemail and fax messages can be routed to email inboxes, which allows employees to keep on top of their workloads wherever they may be.
Facilities better customer service
One popular feature of VoIP systems is “find me, follow me,” which enables the caller to reach the right contact quickly and efficiently. In customer service call centres, this means that incoming correspondence can be matched to relationship management systems. Thus, callers can be queued based on their own individual requirements.
Consolidate voice and data expenditure
Previously, VoIP critics were wary of this technology, as they believed too many voice calls would burden Internet data lanes. However, this couldn’t be further than the truth and many providers now make it possible to consolidate voice and data expenditure. In addition to being more convenient, this can result in major savings too.
Increase professionalism and proficiency
Seeing as VoIP systems feature options such as auto-attendant and dedicated extensions, any business can come across as both professional and proficient. Customers will feel at ease that their problem is being solved in an accomplished way, while clients are bound to feel more calm and content as well.
Many thanks to the team at GI Telecom for providing useful information for this post.